9d99 Privacy Policy
Your privacy matters to us. This policy explains exactly what data 9d99 collects, why we collect it, how we use it, and the rights you hold as a player.
1. Introduction
9d99 ("we", "us", "our") operates the online casino and sports betting platform accessible at 9d99.pro. This Privacy Policy describes how we collect, use, store, and share personal data relating to users of the 9d99 platform ("you", "your"). By accessing or using 9d99, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy applies to all users of the 9d99 platform regardless of the device or browser they use to access it. It applies to registered account holders, visitors who browse without registering, and any person who interacts with 9d99 through any channel including the website, customer support, or promotional communications. We are committed to ensuring that your personal data is handled responsibly and in accordance with applicable data protection principles.
2. How We Protect Your Data — At a Glance
The following six principles summarise the core commitments 9d99 makes to every player regarding their personal data.
3. What Personal Data We Collect
The following table summarises the categories of personal data 9d99 collects, the source of each category, and the primary purpose for which it is collected. Not all data categories apply to every user — the data collected depends on how you interact with the platform.
| Data Category | Source | Primary Purpose |
|---|---|---|
| Identity data (name, date of birth, national ID) | Provided directly by you at registration or KYC verification | Age verification, identity verification, fraud prevention |
| Contact data (mobile number, email address) | Provided directly by you at registration | Account management, transactional notifications, support communications |
| Financial data (mobile wallet account details, transaction history) | Provided by you during deposit and withdrawal; received from payment processors | Payment processing, fraud detection, KYC compliance, anti-money-laundering checks |
| Technical data (IP address, device type, browser, session data) | Collected automatically when you access the platform | Security monitoring, fraud prevention, platform performance improvement |
| Usage data (gaming history, betting activity, session duration, preferred games) | Generated automatically by your activity on the platform | Responsible gaming monitoring, personalisation, platform improvement, dispute resolution |
9d99 does not collect special category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless specifically required for identity verification purposes and only with appropriate safeguards in place. 9d99 does not collect data from or about persons under the age of 21.
4. How We Use Your Personal Data
9d99 uses the personal data we collect for the following specific and defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent or where required by law.
- 1Account creation and management: to register your account, verify your identity, manage your profile, process your transactions, and communicate with you about your account activity.
- 2KYC and compliance: to verify your age and identity as required under applicable anti-money-laundering and know-your-customer obligations, and to screen against sanctions and politically-exposed-persons lists.
- 3Payment processing: to process deposits, withdrawals, and refunds via bKash, Nagad, Rocket, Upay, and other supported payment methods; to verify the source of funds where required; and to maintain transaction records.
- 4Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, collusion, money laundering, bonus abuse, and other misuse of the platform; to protect the security of your account and of the platform generally.
- 5Responsible gaming: to monitor gaming activity for indicators of problem gambling; to apply responsible gaming tools (deposit limits, session limits, self-exclusion) where requested or where required by our internal responsible gaming policy.
- 6Platform improvement and analytics: to understand how users interact with the platform; to identify technical issues; to improve game selection, navigation, performance, and the overall player experience. Analytics data is aggregated and anonymised wherever possible.
5. Legal Basis for Processing
9d99 processes your personal data under one or more of the following legal bases. The applicable basis depends on the specific data category and the purpose of processing.
- 1Contractual necessity: processing required to perform our contract with you — specifically to operate your 9d99 account, process deposits and withdrawals, and provide access to games and betting markets.
- 2Legal obligation: processing required to comply with applicable laws, including KYC identity verification, anti-money-laundering obligations, tax reporting requirements, and responses to lawful regulatory or law enforcement requests.
- 3Legitimate interests: processing carried out for 9d99's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving the quality and reliability of the platform — where these interests are not overridden by your data protection rights.
- 4Consent: where we send you optional marketing communications or use non-essential cookies, we do so only with your prior explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Sharing Your Personal Data
9d99 does not share your personal data with third parties except in the limited circumstances described below. In all cases where data is shared, we ensure that appropriate contractual safeguards are in place to protect your data.
- 1Payment service providers: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and any other payment processor used to facilitate your deposits and withdrawals. These processors are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing the specific transaction.
- 2Identity verification services: we share identity data (such as name, date of birth, and identity document images) with certified KYC and identity verification service providers for the purpose of completing age and identity verification as required by our compliance obligations.
- 3Game suppliers: we share session identifiers and anonymised usage data with our certified game suppliers (including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and NetEnt) solely for the purpose of operating the games within the 9d99 platform. Game suppliers do not receive your identity or payment data.
- 4Legal and regulatory authorities: we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we receive a valid legal request. We will notify you of such a disclosure where permitted to do so by law.
7. Cookies and Tracking Technologies
9d99 uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraud, and improve platform performance. A cookie is a small text file placed on your device by a website. Cookies do not contain viruses or malicious code and cannot access other data on your device.
9d99 uses the following categories of cookies. Strictly necessary cookies are always active as they are required for the platform to function. All other cookie categories require your consent before being placed on your device.
- 1Strictly necessary cookies: essential for logging in, maintaining your session, processing transactions, and ensuring the security of your account. These cannot be disabled without preventing you from using the platform.
- 2Performance cookies: used to collect anonymised data about how users navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the platform and is not linked to any individual user profile.
- 3Preference cookies: used to remember your platform settings such as language preference and display options so that you do not have to re-enter them each time you visit. These cookies improve your experience but are not strictly necessary for the platform to function.
8. Data Retention
9d99 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations. The specific retention period for each data category is determined by the nature of the data and the legal or operational requirements that apply to it.
Account data is retained for the duration of your account registration and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years. Technical and usage data is retained for a maximum of two years from the date of collection, after which it is deleted or anonymised. Where you have consented to marketing communications, your contact data is retained until you withdraw consent or request deletion, whichever is earlier. Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer identify you.
9. Your Data Rights
As a registered 9d99 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact 9d99 at [email protected]. We will respond to all verified requests within 30 calendar days.
- 1Right of access: you have the right to request a copy of the personal data 9d99 holds about you, together with information about how it is being used and with whom it has been shared.
- 2Right to rectification: if you believe that any personal data 9d99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- 3Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that this right is subject to legal retention obligations — we cannot delete data we are legally required to retain.
- 4Right to restrict processing: you have the right to request that 9d99 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
- 5Right to object: where 9d99 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
To exercise any of your data rights, send a written request to [email protected] with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity before processing the request. We will not charge a fee for reasonable requests. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or to decline the request.
10. Payment Data and KYC Verification
9d99 processes payment data — including mobile wallet account identifiers and transaction amounts — solely for the purpose of processing your deposits and withdrawals, reconciling accounts, and meeting our anti-money-laundering compliance obligations. Payment data is not used for any marketing or profiling purpose. 9d99 does not store full mobile wallet credentials on its own servers; payment authentication is handled directly by the respective payment processor (bKash, Nagad, Rocket, or Upay) using their own secure systems.
KYC verification data — including identity document images and personal identification details — is processed by our certified identity verification partner and is not retained by 9d99 beyond the period required by applicable law. KYC data is not accessible to game suppliers, marketing teams, or any internal department whose role does not require access to it. All KYC data in transit is encrypted and stored with the same security standards as financial data.
11. Children's Privacy and the 21+ Rule
The 9d99 platform is strictly for adults aged 21 and above. 9d99 does not knowingly collect personal data from any person under the age of 21. All account registrations are subject to age verification, and accounts identified as belonging to persons under 21 are immediately closed. If you are a parent or guardian and you believe that a person under your care has registered a 9d99 account, please contact us immediately at [email protected]. We will investigate and, if confirmed, will close the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment source.
12. Security Measures
9d99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, regular security assessments and penetration testing, and real-time fraud detection and anomaly monitoring systems.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, 9d99 will notify affected players as quickly as practicable. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps 9d99 is taking to address it. Despite implementing these measures, no system is completely immune to security risks, and 9d99 cannot guarantee absolute security. You can help protect your account by using a strong, unique password and by contacting support immediately if you suspect unauthorised access.
13. Changes to This Privacy Policy
9d99 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where the changes significantly affect your rights or how we use your data, we will endeavour to notify registered players via their registered mobile number or by an in-platform notification.
Your continued use of the 9d99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting support. We encourage you to review this Privacy Policy regularly to stay informed about how we handle your personal data.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9d99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected] — Please include "Privacy Enquiry" in your subject line and your registered mobile number so we can verify your identity and respond promptly.
Your Data is Safe with 9d99
Explore 9d99's games with confidence, or read our Terms & Conditions and FAQ for more information about your rights and our policies.